Virginia-based health system VHC Health teamed up with virtual physician practice HealthTap to expand access to on-demand care and keep patients within its care network. The collaboration aims to reduce care leakage while offering patients convenient, integrated virtual care backed by VHC’s in-person providers.
When paying for care becomes a source of frustration, patients feel the pain. When the process feels easier elsewhere, they’re more likely to look for a new provider. Getting these processes right isn’t just about convenience, it’s about preserving trust and strengthening long-term relationships with patients.
In a landscape where complexity has long been the norm, the power of one lies not just in unification, but in intelligence and automation.
Here are four must-know key performance indicators that providers should know and use when looking to improve outcomes and the patient experience.
Creating an effective loyalty strategy can deliver on consumer needs while creating a personalized experience that will help establish deeper relationships between patients, healthcare systems and providers.